Shipping & Delivery Policy

Thank you for shopping at Pure Elegance!

We are committed to delivering your products to you as quickly as possible. Since we work with a dropshipping model, please take a moment to understand our shipping process.

1. Order Processing Time

All orders are processed within 1-3 business days.

Orders are not shipped or delivered on weekends or holidays.

2. Estimated Delivery Time

Due to high demand and the fact that we ship directly from our international partners, please expect your order to arrive within 15-25 business days after it has been processed.

This time frame may vary depending on the destination and customs processing. We appreciate your patience.

3. Shipping Costs

Free Shipping on all orders.

4. Order Tracking

Once your order has been shipped, you will receive an email notification that includes a tracking number.

You can use this number to track your order's journey. Please allow 24-48 hours for the tracking information to become available.

5. Customs, Duties, and Taxes

Pure Elegance is not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer.

6. Damaged or Lost Packages

If your order arrives damaged, please contact us immediately with photos of the damage. We will do our best to find a solution.

Pure Elegance is not liable for any products lost or damaged during shipping. However, we will assist you in filing a claim with the shipping carrier.